Questions men actually ask

Getting started

Where is Heimdude available?

Heimdude currently serves Utah residents. We plan to expand as licensure allows.

Which care programs does Heimdude offer?

You can explore testosterone therapy, erectile health, and hair growth care. Each program starts with your health intake and a licensed clinician’s review, with a personalized healthcare plan provided when needed.

Do I need an in-person doctor visit?

Not currently. Your evaluation happens online through a health intake and a live video visit with a Utah-licensed clinician in our secure portal, and your clinician reviews existing records or orders labs when clinically indicated. Federal rules that allow testosterone, a controlled substance, to be prescribed after a video visit without an in-person exam run through December 31, 2026. If those rules change, we will tell you before your next prescription what, if anything, you need to do.

Is a video visit really required?

Yes, before a first prescription — Heimdude requires every new patient to meet a licensed clinician over live video before a first prescription can be issued through our service. It gives your clinician a real conversation in which to review your health, answer questions, and complete the evaluation. Ongoing care happens through secure telehealth, and most visits use video.

What labs do I need?

Not every patient needs new baseline labs. Your clinician reviews available records and decides whether additional testing is clinically indicated based on your health and potential treatment plan. Ongoing care may include follow-up labs when your clinician recommends them.

How do I reach a person before I sign up?

Email support@heimdude.com and a member of the Heimdude team will get back to you. Please don't include health details in email. Once you are a patient, you meet a licensed clinician by video and can message your care team any time in the secure portal, which is the right place for anything about your health. Email and portal messages are not monitored for emergencies.

Costs and payment

View current program pricing

What does care cost?

Current published fees are on the pricing page. Your first evaluation visit has no separate charge; the prescription fee is charged only if your clinician prescribes. A fee is not a quote for complete care, so confirm medication, testing and follow-up costs before paying.

Do I pay before I know whether I will get a prescription?

No, and no prescription is guaranteed. Your first evaluation visit has no separate charge, and the prescription fee is charged only if your clinician prescribes. Your clinician recommends treatment only when it is appropriate and discusses alternatives or referrals when needed.

Treatment and clinical decisions

What does TRT mean?

TRT stands for testosterone replacement therapy. A clinician reviews your symptoms, history, and appropriate testing to determine whether treatment for low testosterone fits your needs.

Who actually prescribes my treatment?

A licensed clinician, always. Heimdude uses AI to organize your intake and support your experience, but AI never diagnoses, prescribes, or approves treatment.

What if the clinician decides TRT isn’t right for me?

Your clinician explains the findings and discusses other options or referrals that may fit your needs. The aim is to help you find the right next step.

What are the risks and side effects of TRT?

TRT can carry risks, including acne, increased red blood cell count (polycythemia), effects on fertility, breast tissue changes, and cardiovascular considerations your clinician will discuss with you. Part of responsible treatment is reviewing these openly and monitoring for them with labs.

Will TRT affect my fertility?

It can. Testosterone therapy suppresses sperm production in most men, sometimes significantly. If current or future fertility matters to you, tell your clinician — it directly affects whether and how treatment should be designed.

Is online TRT legal in Utah?

Yes. Utah law holds telehealth care to the same standard as in-person medicine and prohibits diagnosing, treating, or prescribing based solely on an online questionnaire or patient-generated history. Testosterone is a Schedule III controlled substance, so additional federal and state prescribing rules apply. Heimdude requires a live video visit before any first prescription decision, and your clinician reviews or orders labs when clinically indicated.

Is testosterone a controlled substance?

Yes. Testosterone is a Schedule III controlled substance under federal law, so federal and state prescribing, recordkeeping, and monitoring rules apply. Heimdude also requires clinician evaluation and a live video visit before a first prescription can be issued through our service.

Ongoing care and privacy

What happens after I get a prescription?

A licensed pharmacy handles fulfillment, and your ongoing care — follow-up labs, dose reviews approved by your clinician, and messaging with your care team — runs through your patient portal.

How fast will I notice results?

It varies by person, program, and symptom. Some effects, when they occur, are reported over weeks; others take months. Your clinician will set honest expectations based on your labs and health picture.

Is my health information private?

Your care happens in a secure patient portal, and your health information is handled under HIPAA. The public assistant is for general site questions and does not access your patient records. Use the secure portal for personal health details.

How does Heimdude use AI?

AI supports intake and education, organizes information for clinician review, and helps answer navigation questions. You are always told when you are interacting with AI. AI does not diagnose, prescribe, decide eligibility, or approve treatment; every medical decision is made by a licensed clinician. See our AI Use Disclosure for the full boundaries.