Terms of Service

Last updated: September 2026 · Under legal review

Who we are

Heimdude is a telehealth service of Abintra Medical LLC. Clinical care is provided by licensed clinicians to patients located in Utah.

This website is not medical advice

Content on this public website is general information about our services and about our care programs. It is not medical advice, does not create a clinician-patient relationship, and is not a substitute for evaluation by a licensed clinician. If you are experiencing a medical emergency, call 911.

How care works

A clinician-patient relationship is established through our patient portal, where you complete a health intake, consent to telehealth care, provide relevant records or complete testing when clinically indicated, and meet a licensed clinician in a live video visit. Prescriptions — including testosterone, a Schedule III controlled substance — are issued only when a licensed clinician determines treatment is medically appropriate. No prescription is issued based solely on an online questionnaire, and no treatment outcome is guaranteed.

Artificial intelligence

We use AI to support intake, education, and navigation. AI does not diagnose, prescribe, or approve treatment. Our AI Use Disclosure describes these boundaries, and you will be told when you are interacting with AI.

Eligibility and accounts

Our services are available to adults 18 and older located in Utah. You are responsible for the accuracy of the information you provide — clinical decisions depend on it.

Optional visit text messages

When visit texting is available, you can choose to receive automated messages from Heimdude at the phone number saved in your account. These messages tell you when your clinician is ready for your video visit or when you need to reschedule. Message frequency varies with your visits. Message and data rates may apply. Consent to texts is optional and is not a condition of receiving care. You can book and join visits through the portal without texts.

You can turn visit texts off in the portal or reply STOP to unsubscribe. Reply HELP for help. Delivery depends on your carrier and is not guaranteed; keep your waiting room open while waiting for a visit. Texts are not monitored for medical questions or emergencies. Use secure portal messages to contact your care team, and call 911 for an emergency.

Acceptable use

Don't misuse the website or portal: no unauthorized access, no scraping of patient areas, no submitting another person's information as your own.

Changes

We may update these terms as our services evolve. Material changes affecting patients will be communicated through the portal.

Contact

Questions about these terms can be raised through your patient portal account or by writing to Abintra Medical LLC.